Rubbish Removal Wimbledon Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Wimbledon provides rubbish removal and waste collection services to customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, business, organisation or other entity that makes a booking or uses our rubbish removal or waste collection services.
Services means the rubbish removal, waste collection, clearance, loading, transportation and disposal services provided by us as agreed in your booking confirmation.
Waste means any items, materials, rubbish, junk or refuse that you ask us to collect, subject to any exclusions set out in these Terms and Conditions.
Site means the property, premises or location where the Services are to be carried out.
We, us or our means the operator of Rubbish Removal Wimbledon providing the Services.
2. Scope of Services
We provide rubbish removal and waste collection services to domestic and commercial customers. The specific scope of the Services for each booking will be described in your quotation or booking confirmation, which may include details such as the estimated volume or weight of waste, type of waste, access requirements and timing.
Our Services generally include loading the agreed waste from an accessible location at the Site, transporting it, and arranging for disposal or recycling at an appropriate facility in accordance with applicable waste legislation and duty of care obligations.
We reserve the right to refuse to collect any waste that we reasonably consider to be hazardous, dangerous, illegal, contaminated, incorrectly described, or beyond the capacity of our vehicles or operatives. In such circumstances we will inform you and, where possible, discuss alternative arrangements or revised pricing.
3. Booking Process
You may request a quotation or make a booking by telephone, email or through any other method we may make available. You must provide accurate and complete information about the waste to be collected, including the approximate type, quantity, location, access restrictions and any special circumstances.
Based on the information you provide, we may give you a quotation, which may be an estimate or a fixed price. We will specify whether the price is subject to confirmation upon arrival at the Site. Your booking is only confirmed when we have accepted it and provided you with a booking confirmation, which may be verbal, by email or in writing.
If, upon arrival, the waste, access conditions or other relevant circumstances differ significantly from those described at the time of booking, we may adjust the price or decline to carry out the Services. Where possible, we will explain any changes to you before proceeding.
4. Customer Obligations
You are responsible for ensuring that:
The Site is safe, suitable and accessible for our operatives and vehicles, including sufficient parking or stopping space to carry out the Services.
You have full authority to allow us to access the Site and remove the waste, and that you have obtained any necessary permissions, consents or permits from the property owner, local authority or other relevant parties.
The waste presented for collection is accurately described, separated where required, and does not contain any prohibited items such as certain hazardous materials, chemicals, asbestos, medical waste, pressurised containers or other items we have informed you we cannot collect.
Any fragile, valuable or personal items are removed from the waste area before we commence work, and that you have checked thoroughly for items you wish to keep.
Our operatives are not asked or required to carry out any task that is unsafe, unlawful or outside the scope of the agreed Services.
5. Access and Parking
You must ensure that there is suitable access to the Site at the agreed time of the booking. This includes providing any necessary entry codes, keys, passes or instructions and ensuring that gates, doors and access routes are unlocked and unobstructed.
Where parking charges, permits or restrictions apply, you are responsible for arranging suitable parking or covering any parking costs, fines or penalties directly related to the provision of the Services at your Site, unless we have otherwise agreed in writing.
If our team is unable to access the Site or carry out the Services due to access issues that are not our fault, we may charge a call-out fee or treat the booking as a late cancellation under the cancellation terms set out below.
6. Pricing and Payments
The price for the Services will normally be based on factors such as the estimated volume, weight and type of waste, the labour required, access conditions and any disposal or regulatory costs. All prices will be communicated to you before work starts.
Unless otherwise stated, prices are quoted exclusive of any applicable VAT or similar taxes, which will be added at the prevailing rate if applicable.
Payment is due in full upon completion of the Services, unless we have agreed alternative payment terms in writing. We may accept payment by cash, card, bank transfer or other methods we choose to offer from time to time.
We reserve the right to request part or full payment in advance, particularly for larger bookings or commercial contracts. If you fail to make any payment when due, we may withhold or suspend Services, charge interest on overdue amounts, and recover any reasonable costs we incur in pursuing payment.
7. Cancellations and Amendments
You may cancel or amend your booking by contacting us as soon as possible. Any cancellation or amendment must be confirmed by us.
If you cancel more than 24 hours before the scheduled start time, we will normally cancel your booking without a cancellation fee, unless we have incurred specific costs or you have agreed otherwise at the time of booking.
If you cancel within 24 hours of the scheduled start time, or if we arrive at the Site and are unable to carry out the Services due to reasons within your control, we may charge a cancellation or call-out fee to cover our reasonable costs, including travel time and reserved labour.
If you wish to amend your booking, such as the date, time, address or estimated volume of waste, we will try to accommodate the change but cannot guarantee availability. Changes may result in an adjusted price, which we will explain to you in advance where possible.
8. Performance of Services
We will use reasonable care and skill in providing the Services. We will make reasonable efforts to arrive at the Site within the agreed time window, but any times given are estimates and may be subject to delays due to traffic, weather, operational or other factors beyond our reasonable control.
We may use our own staff or subcontractors to carry out the Services. In all cases, we will remain responsible for ensuring that the Services are provided in accordance with these Terms and Conditions.
Upon completion of the Services, we may ask you to confirm that the work has been carried out to your satisfaction. If you are not present at the Site, our notes and records of the work done will be deemed to be accurate unless you can provide clear evidence to the contrary.
9. Waste Regulations and Duty of Care
We operate in accordance with applicable UK waste management and environmental legislation, including duty of care requirements. We will take reasonable steps to ensure that waste collected is transported and disposed of or recycled at appropriate and authorised facilities.
By using our Services, you confirm that you are the owner of the waste or are otherwise authorised to arrange for its collection and disposal. You agree to provide accurate information about the waste so that we can comply with our legal obligations.
We may issue waste transfer notes or other documentation where required by law, and you agree to provide any information or signatures reasonably required for these documents. You should keep copies of any such documents for your own records where appropriate.
We reserve the right to decline any waste that is not compliant with relevant regulations, that we reasonably suspect is hazardous or unlawfully held, or that poses a risk to health, safety or the environment.
10. Prohibited and Hazardous Waste
Certain types of waste cannot be collected as part of standard rubbish removal services, including but not limited to asbestos, clinical or medical waste, chemicals, solvents, oils, fuels, explosives, biological waste, gas bottles, pressurised cylinders, and some electrical or electronic equipment containing hazardous components.
If you are unsure whether your waste is acceptable, you should contact us before booking and provide full details. If prohibited or hazardous waste is discovered during the job, we may refuse to collect it, charge additional fees for safe handling, or terminate the Services if necessary.
11. Liability and Limitations
We will carry out the Services with reasonable care and skill. However, we shall not be liable for any loss, damage, cost or expense that arises from inaccurate or incomplete information provided by you, from your failure to comply with these Terms and Conditions, or from circumstances beyond our reasonable control.
While we will take reasonable care when working at the Site, we are not responsible for pre-existing damage or for wear and tear, nor for minor scuffs or marks that may occur when removing bulky items through tight spaces, provided we act with reasonable care.
You should remove or protect any fragile, valuable or sentimental items before we begin work. We are not responsible for any loss of or damage to items that you have left within or among waste to be removed, or for items that you fail to clearly separate or identify as not for removal.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
Subject to the above, our total liability to you for any loss or damage arising out of or in connection with the Services, whether in contract, tort, negligence or otherwise, shall not exceed the total price paid or payable for the specific Services giving rise to the claim.
12. Indemnity
You agree to indemnify us and keep us indemnified against any claims, losses, damages, costs or expenses arising from your breach of these Terms and Conditions, your failure to obtain necessary permissions for waste removal, your provision of inaccurate or misleading information, or your inclusion of prohibited or hazardous waste without prior agreement.
13. Insurance
We maintain insurance cover that we consider appropriate for the nature of our Services. Details of our insurance can be provided on request. You are responsible for ensuring that you have adequate insurance cover for your own property and any particular risks that may apply at the Site.
14. Complaints
If you have any concerns or complaints about our rubbish removal or waste collection services, you should contact us as soon as possible, providing full details and any supporting information. We will investigate and respond to your complaint within a reasonable time.
We may ask for an opportunity to inspect the Site, review photographs or other evidence, and speak to the operatives involved. We will aim to resolve issues fairly and, where appropriate, may offer to reattend, rectify an issue, or provide a partial refund or other remedy at our discretion.
15. Force Majeure
We shall not be liable for any delay in performing, or failure to perform, our obligations under these Terms and Conditions if such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include extreme weather, traffic incidents, accidents, breakdowns, strikes, acts of God, or changes in laws or regulations.
In such circumstances, we will use reasonable efforts to notify you and to resume the Services as soon as reasonably practicable, or agree a suitable alternative arrangement.
16. Data Protection and Privacy
We will collect and use your personal data only as necessary to manage your booking, provide the Services, process payments, and handle queries or complaints. We will take reasonable steps to keep your information secure and to comply with applicable data protection laws.
By using our Services, you consent to us storing and processing your personal data for these purposes. You may contact us at any time to request details of the information we hold about you or to ask us to correct any inaccuracies, subject to legal restrictions or legitimate business needs.
17. Variation of Terms
We may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the date the revised terms are published or communicated. For existing confirmed bookings, the version of the Terms and Conditions in force at the time of booking will normally apply, unless a change is required by law.
18. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
19. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in these documents.
20. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
