Rubbish Removal Wimbledon Privacy Notice
This Privacy Notice explains how Rubbish Removal Wimbledon collects, uses, stores and shares personal data about customers and prospective customers within our service area in and around Wimbledon. We are committed to protecting your privacy and handling your personal data in compliance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Notice applies to all Rubbish Removal Wimbledon customers and individuals who contact us, request a quote, use our services, or otherwise interact with us in the Wimbledon area, whether in person, by phone, email, online forms, or any other communication channel.
Data Controller Details
The data controller responsible for your personal data is Rubbish Removal Wimbledon. We determine the purposes and means of processing the personal data we collect about you when you use our rubbish removal, clearance, and related services.
If you have any questions about this Privacy Notice or how we handle your personal data, you can contact us using the details provided on our main customer communications and invoices.
Personal Data We Collect
We collect different categories of personal data, depending on how you interact with us and which services you use. This may include:
Identity and contact details, such as your name, title, telephone number, mobile number, email address, and postal address for collection and correspondence.
Service and booking information, such as property type, access details, description of the rubbish or items to be removed, preferred dates and times, job reference numbers, photographs you provide to show waste or access, and any instructions relevant to the service.
Payment and billing details, such as billing name and address, payment method information, transaction details and records of payments made for our services. We do not store full card details when payments are processed through secure payment providers.
Communication records, such as emails, call logs, messages, and notes from conversations with you regarding quotes, bookings, complaints, queries, or feedback.
Technical and usage information, where relevant, such as basic technical information from devices used to access our online contact channels, including date and time of contact, and how you reached our website or service pages.
Marketing preferences, such as whether you have consented to receive marketing communications, your preferred contact methods, and records of any opt-out or unsubscribe requests.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, email, message, online form, or in person to request a quote, make a booking, or ask a question about our services. We may also collect data when you provide feedback or submit a complaint.
We may receive personal data from third parties where you have permitted them to pass on your details for the purpose of arranging rubbish removal, for example property managers, estate agents, or landlords. In such cases, we treat your information in accordance with this Privacy Notice.
Purposes and Lawful Bases for Processing
We process your personal data only where we have a lawful basis to do so under data protection law. The main purposes and lawful bases are:
To provide quotes and respond to enquiries. We use your contact and service information to respond to your requests for quotes or information about our rubbish removal services. The lawful basis is our legitimate interests in running and growing our business and, where you request a quote, steps taken at your request prior to entering into a contract.
To perform our contract with you. We process your data to schedule collections, carry out rubbish removal services, manage bookings, issue invoices, and take payment. The lawful basis is performance of a contract with you and taking steps prior to entering into that contract.
To manage our business operations. We use your data to maintain records, manage accounts, handle customer service, and improve our services. The lawful basis is our legitimate interests in efficient business administration and service improvement, provided your interests and fundamental rights do not override those interests.
To comply with legal obligations. We may process your data to meet our legal and regulatory duties, for example record keeping, tax and accounting obligations, or responding to lawful requests from authorities. The lawful basis is compliance with a legal obligation.
To send you marketing communications. With your consent, we may send you occasional updates about our services, promotions, or related offerings that may be of interest to you. The lawful basis is your consent. You can withdraw this consent at any time.
To protect our rights. We may process personal data for the establishment, exercise, or defence of legal claims, or to prevent and detect fraud or misuse of our services. The lawful basis is our legitimate interests in protecting our business and legal rights.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with third parties where this is necessary for the purposes described in this Privacy Notice and where we have an appropriate lawful basis.
We may share your data with service providers acting as data processors who provide services on our behalf, such as payment processors, accounting and invoicing support providers, IT and hosting providers, customer communication tools, and waste transfer stations or subcontractors who help us deliver the rubbish removal service. These processors are only permitted to process your data in accordance with our instructions and are required to implement appropriate security measures.
We may also share your data with professional advisers including accountants, legal advisers, and insurers where necessary for business management, legal compliance, or the establishment and defence of legal claims.
Where required by law or regulation, we may disclose personal data to public authorities, law enforcement, or regulators.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Customer and booking records, including invoices and transaction details, are generally retained for up to seven years after the end of the financial year in which the transaction took place, in line with tax and accounting obligations.
General enquiry records where no service is provided are retained for a shorter period, typically up to two years, unless we need to keep them longer for legal reasons or where you have given consent for ongoing marketing communications.
Marketing contact details are retained until you withdraw consent or object to further marketing, after which we will retain only minimal information necessary to record your preference not to receive such communications.
International Transfers
Where our use of service providers may involve transferring personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as adequacy regulations or approved standard contractual clauses, in line with data protection laws.
Data Security
We take appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These measures include limiting access to personal data to staff and processors who have a business need to know, using secure systems for storing data, and ensuring that payment details are handled by reputable and secure payment processors.
Your Data Protection Rights
As a data subject, you have a number of rights in relation to your personal data under data protection law. These rights apply to all Rubbish Removal Wimbledon customers and individuals whose data we process in the Wimbledon area, subject to certain conditions and exemptions.
Right of access. You have the right to request a copy of the personal data we hold about you, together with information about how we use it.
Right to rectification. You have the right to ask us to correct or complete personal data that you believe is inaccurate or incomplete.
Right to erasure. In some circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no other lawful basis to retain it.
Right to restriction of processing. You may ask us to restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our processing.
Right to data portability. Where our processing is based on your consent or on a contract with you and is carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used, machine readable format and to have it transmitted to another controller where technically feasible.
Right to object. You have the right to object to processing based on our legitimate interests, including profiling, and to object at any time to processing for direct marketing purposes.
Rights in relation to consent. Where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of your rights, please contact us using the details provided in our standard customer communications. We may need to verify your identity before responding to your request. We aim to respond to all valid requests within one month.
Complaints
If you are concerned about how we handle your personal data, please contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority, the Information Commissioners Office.
Changes To This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updates will be made available through our usual communication channels. We encourage you to review this Privacy Notice periodically to stay informed about how we protect your personal data.
